New Zealand domestic check-in
When to check in
Online check-in opens 24 hours before your flight.
There will be a final check-in completion time on your e-ticket. You can also see it on the Air New Zealand mobile app. This will be 30 or 20 minutes before your flight, depending on whether you have bags to check in. Otherwise, if you're connecting with an international flight, it will be 60 minutes before your domestic flight departure.
Remember this is the final check-in completion time. It's wise to arrive at the airport well before the cut-off.
How to check in
You can either check in online or via the Air NZ mobile app to attain an electronic boarding pass on your mobile device, to scan at the boarding gate or lounge entry scanners.
Alternatively, you can attain a printed boarding pass at our airport kiosks or counters to scan at the gate as you board, or upon entry to our lounge.
Important changes for check-in and domestic departures
The below are no longer accepted at the domestic boarding gate and/or lounge entry scanners when travelling on domestic flights:
- Barcodes on printed e-ticket receipts
- E-pass tags
Instead, try using the Air NZ mobile app for the most convenient way to check-in and board your flight.
If you are using your electronic boarding pass on the Air NZ mobile app to board, you will no longer need to receive a paper docket from the domestic gate scanner and can simply show your electronic boarding pass to Cabin Crew upon entering the aircraft.
If you don't have bags to check in, you can go straight to the gate with the Air NZ mobile app to board your domestic flight. You'll no longer receive a paper docket when you scan your mobile boarding pass.
If you are checking in a bag (or you need to print a boarding pass to scan at the gate), you can use our self-service kiosks. The kiosk will print your boarding passes and bag tags. At airports that don't have self-service kiosks, please use counter check-in.
Always carry proof of identity
At check-in or when boarding, you may be asked to provide suitable ID. You can use a driver licence, passport, Airpoints™ or Koru card, credit card, birth certificate or NZ Community Services card.